Return Period

• Items can be returned within 30 days of shipment.
• All return items require a Returned Goods Authorization number (RGA). See Return Procedures and Policies below for more details.

Return Procedure

• Before returning any item please call 1-877-228-6227 or email returns@mytruckbedsolutions.com to receive instructions and a Returned Goods Authorization (RGA) number. No returns will be accepted without an RGA number. Please have your order number and full contact information available, along with the reason for your return.
• Merchandise must be in new, unused, and resellable condition. Items must be shipped back in their original packaging with all included hardware, components, instructions, etc. We do not accept returns on installed, used, painted, drilled, bent, scratched, or altered merchandise.
• All returns must be shipped back in their original carton with the RGA number clearly marked on the outside of the box. Once the shipment is made, please email or call us with the tracking number.
• For your protection we suggest that returned merchandise be insured for the full purchase price when shipped.
• We do not reimburse for any installation, removal, labor, towing or other incidental charges.
• Items returned without prior approval will not be accepted.

Return Policies

Warranty Period

• The vast majority of our products are covered by a manufacturer warranty against defects in materials and workmanship. The length of these warranties varies by manufacturer and product.
• 30 days after shipment, your merchandise is no longer returnable but is still covered by the manufacturer's warranty and subject to the manufacturer's warranty policy and procedures.
• Feel free to contact us first if you find a manufacturing defect with your product. We will gladly assist you in working with the manufacturer to process your warranty claim.

Refund Time

• Refunds will be credited within 3-5 days after we receive and inspect the returned product.
• All refunds are credited to the original payment method used for the order.

Restocking Fees

• If you wish to return an item that is not the result of an error, defect, or exchange, a 20% restocking fee will be deducted from your refund. There is no restocking fee if you are exchanging for a similar item.
• Restocking fees do not include return shipping costs.

Return Shipping Charges

• If you received the wrong product due to an error by the manufacturer or our site, we will arrange for return shipping at no cost to you.
• If you are returning a product for any reason other than our error or a manufacturing defect, you are required to pay return shipping charges, including those for products with Free Shipping.
• Shipping charges will be deducted from your refund.

Exchanges

• Items returned in exchange for a different item are subject to the same terms and conditions as returned items.
• If the item you are exchanging is priced differently than the item you are returning, your payment will be refunded or charged the price difference, including any applicable shipping fees.
• If you need a replacement item quickly, we will ship the replacement item before we've received the item you are returning. If the original item is not returned within 10 days we will charge you for the replacement item, plus applicable fees.
• The customer is responsible for all return shipping charges and applicable restocking fees.

Cancellations/Refused Delivery

• You may cancel your order free of charge at any time before shipping.
• If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges and restocking fees.

Orders Damaged in Shipping

• If your package arrives with obvious damage, refuse the shipment and notify our us at returns@mytruckbedsolutions.com. We will arrange to ship a replacement. Keep all packaging and contents for inspection by the shipper.
• For damaged products shipped via truck freight, inspect the merchandise and note any shipping damage on the shipping receipt prior to signing for the shipment. Once you have noted shipping damage with the carrier, contact us within 2 business days and we will file a claim on your behalf. If you do not note the damage on the delivery receipt the carrier may deny the damage claim and your order will not be eligible for return or replacement.
• Concealed damage. If your package arrives intact, but when opening the package you find the item is damaged, contact us immediately. Concealed damage must be reported within 2 business days of delivery of the package. If you do not report damage within 2 business days your order will not be eligible for return or replacement.

Non-Returnable Products

The items on the following list are not returnable, except in the case of manufacturer's defect or our error. This list is subject to change:

• Any items not in the original packaging, not in new and ready-to-sell condition, or missing hardware, components, instructions, etc.-everything that was originally included
• Any items that have been installed, used, painted, bent, scratched, altered or modified, or damaged in any way through abuse, misuse or improper installation
• Special Orders

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Note: Pace Edwards products are special order items. Please allow 2-3 weeks for delivery. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@mytruckbedsolutions.com.